Job Description
Omni Oklahoma City Hotel Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center (OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. The property includes Mokara Spa, six food & beverage outlets, 76,000 square feet of meeting and event space, a retail outlet, fitness center, and rooftop pool.
Omni Oklahoma City Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training, along with the pride that comes from working for a company with a reputation for exceptional service. If you are a friendly, motivated person, with a passion to serve others, the Omni Oklahoma City Hotel may be your perfect match.
Bellperson
Overview:
The Bellperson is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests' needs.
Responsibilities:
- Maintain bell carts via cleaning and routine maintenance, working with Engineering when needed.
- Use friendly and appropriate expressions when engaging guests.
- Supervising the bell staff and ensure they perform their duties efficiently.
- Assist in making reservations for restaurants and limousines for our guests.
- Ensure the delivery of parcels, mail, and special deliveries to guestrooms.
- Ensure that the bell storage closet is maintained, clean and tidy.
- Follow-up with guest complaints to ensure that any problems are resolved.
- Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
- Utilize bell carts effectively and with caution.
- Ensure Lobby Presence when on shift.
- Direct guests to the Front Desk or meeting rooms.
- Call taxis and/or shuttle for guests as needed.
- Assist, retrieve, and load luggage for guests.
- Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
- Engage in conversation with as many guests as possible.
- Aid guests in locating other areas of the hotel (walk them to destination if possible).
- Train new bell staff members on the proper procedures and protocols of the hotel.
- Maintain daily bell log for all arrivals and departures.
- Send a daily email with any information necessary for the next shift. Inventory tools of the trade. i.e. radios, door stops, bell carts.
Qualifications:
- Must be at least 21 years of age
- Previous luxury hotel experience is required.
- Ability to stand for the entire scheduled shift.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
Job Tags
Shift work