Remote Customer Success Manager - MSP Client Experience Job at i-Tech Support, United States

  • i-Tech Support
  • United States

Job Description

i-Tech Support is seeking a Customer Success Manager for Managed Services. This remote role oversees the client lifecycle from onboarding through ongoing relationships, coordinating with vCIO, Service Delivery, Help Desk, and other teams to ensure timely actions and stakeholder alignment.

The CSM focuses on client experience, engagement, and retention rather than performing technical work or direct sales. Responsibilities include coordinating onboarding/offboarding, maintaining client records,

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