We are looking for an experienced Credit/Collections Supervisor/Manager to lead daily receivables collection efforts for a growing organization in Norwalk, Connecticut. This on-site role combines team leadership with direct portfolio oversight, supporting strong cash flow and the timely resolution of outstanding balances. The person in this position will guide a small collections team, manage complex account issues, and work closely with internal partners to strengthen overall collection performance.Responsibilities:• Lead, mentor, and evaluate a team of 3–5 Collections Specialists, providing direction that supports consistent follow-through and strong individual performance.• Oversee collection activity across a large accounts receivable portfolio tied to roughly $65M+ in revenue, with a focus on reducing delinquent balances.• Set daily and weekly priorities for the team, ensuring outreach efforts are organized, timely, and aligned with business cash flow goals.• Review aging trends, account status, and collection results to identify risk areas and take corrective action when needed.• Work directly with customers and internal departments to resolve billing concerns, payment delays, deductions, and disputed balances.• Manage escalated and high-impact accounts, using sound judgment to move difficult collection matters toward resolution.• Maintain accurate records of customer interactions, collection steps, and account updates to support reporting and accountability.• Collaborate with Accounting, Finance, Billing, Sales, and related teams to improve issue resolution and strengthen receivables processes.• Use NetSuite to monitor account activity, track receivables, and support reporting that helps guide collection strategy.• Assess current collection procedures and recommend improvements that enhance efficiency, internal controls, and cash collections.
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